Rumi Slots Privacy Policy

1. Introduction

Rumi Slots ("we", "us", "our") is committed to protecting the privacy of everyone who uses our platform. This Privacy Policy sets out what personal data we collect from players, why we collect it, how we use it, and the steps we take to keep it safe.

This policy applies to all players who register an account or interact with the Rumi Slots website in any way, including through a mobile browser. By registering an account, you confirm that you have read this Privacy Policy and agree to how we handle your personal data as described here.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming guidelines, both of which form part of the overall agreement between you and Rumi Slots.

2. Data We Collect

We collect only the personal information that is genuinely necessary for you to use the Rumi Slots platform safely and effectively. The categories of data we may collect include:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless it is strictly necessary and you have provided explicit consent.

3. How We Collect Your Data

Your personal data is collected through the following means:

• Direct interactions — When you register an account, make a deposit, contact support, or update your profile, you provide us with data directly.
• Automated technologies — When you browse or use the Rumi Slots platform, we automatically collect certain technical data using cookies and server logs. This includes your IP address, device information, and pages visited.
• Payment processors — When you deposit or withdraw funds via JazzCash, Easypaisa, Raast, Bank Transfer, or card, our payment partners share transaction data with us to confirm the payment was completed successfully.
• Third-party verification — If we need to verify your identity or age, we may use third-party services to confirm the information you provided during registration.

We do not purchase data lists from marketing companies and we do not collect data from social media platforms unless you contact us through those channels.

4. Why We Use Your Data

The personal data we collect is used for the following purposes:

• Operating your account — Your name, contact details, and payment information are needed to create and manage your Rumi Slots account.
• Processing payments — Transaction data is required to handle deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, and other supported methods.
• Age and identity verification — We are required to confirm that every player is at least 18 years old and that the details provided are genuine.
• Fraud prevention and security — Technical and usage data helps us detect suspicious activity, protect accounts from unauthorised access, and maintain platform integrity.
• Responsible gaming — Usage and activity data allows us to monitor for patterns that may indicate a player is experiencing difficulty managing their gaming. This enables us to apply the appropriate responsible gaming interventions.
• Customer support — Communication records help our support team understand your history and resolve queries accurately and quickly.
• Platform improvements — Aggregated and anonymised usage data informs decisions about which games, features, and sports betting markets to develop further.
• Legal compliance — We retain certain data as required by applicable record-keeping obligations and may use it to respond to lawful requests from authorities.

We do not use your personal data for automated decision-making that produces significant legal effects without human oversight.

5. Sharing Your Data

Rumi Slots does not sell your personal data to third parties. Full stop. We only share your information with third parties where it is strictly necessary to operate the platform or comply with legal obligations. The categories of third parties who may receive your data include:

• Payment processors — JazzCash, Easy paisa, Raast, and other payment partners receive the minimum data required to process your transactions securely.
• Identity verification services — Where required, we share identity documents with third-party verification providers to confirm your age and identity.
• Game software providers — Game suppliers may receive anonymised session data to ensure their games function correctly on our platform.
• IT and security providers — Companies that support our infrastructure, hosting, and cybersecurity receive limited technical data under strict confidentiality agreements.
• Legal and regulatory authorities — We may be required to disclose certain data to law enforcement or relevant bodies in response to a lawful request. We will always seek to notify you unless prohibited from doing so by law.

All third parties who handle your data are bound by contractual obligations to protect it in line with the same standards we apply internally. We do not allow third parties to use your data for their own marketing purposes.

6. Storage & Security

All personal data collected by Rumi Slots is stored on secure servers. We use industry-standard encryption — including TLS (Transport Layer Security) — to protect data in transit between your device and our platform. Data at rest is encrypted and access is restricted to authorised personnel only.

We maintain a set of internal data security policies and conduct regular reviews of our technical and organisational security measures. Staff with access to personal data are trained on data protection and are subject to confidentiality obligations.

We retain your personal data for as long as your account is active. If you request account closure, we will delete or anonymise your data within a reasonable period, except where we are required to retain certain records for legal or compliance purposes. Financial transaction records, for example, may be retained for a specified period as required by applicable regulations.

7. Cookies

Rumi Slots uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. We use the following types of cookies:

• Essential cookies — These are required for the platform to function. They keep you logged in during a session and remember your language and display preferences. You cannot opt out of essential cookies without losing platform functionality.
• Analytics cookies — These help us understand how players use the platform, which pages are visited most, and where users encounter difficulties. This data is aggregated and does not identify you personally.
• Security cookies — Used to detect and prevent fraudulent activity and unauthorised access attempts.
• Preference cookies — These remember your settings, such as your preferred payment method or game category, to make your next session more convenient.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that blocking essential cookies may affect your ability to use certain features of the platform.

We do not use advertising cookies or track your activity on other websites outside of Rumi Slots.

8. Payment Data

When you make a deposit or request a withdrawal on Rumi Slots using JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit card, or any other supported method, your payment details are handled with the highest level of security.

Rumi Slots does not store full card numbers or complete mobile wallet credentials on our servers. Payments are processed through our payment partners' secure systems, and only a tokenised reference to your payment method is stored on our end. This means that even in the unlikely event of a security incident on our platform, your full payment credentials would not be exposed.

All transactions are conducted in PKR. Your deposit and withdrawal history is visible in your account dashboard and forms part of your account record. This transaction history may be retained for compliance and dispute resolution purposes.

9. Your Rights

As a player on the Rumi Slots platform, you have the following rights with respect to your personal data:

• Right to access — You can request a copy of the personal data we hold about you at any time.
• Right to correction — If any of the information we hold is inaccurate or incomplete, you have the right to request that we correct it.
• Right to deletion — You may request that we delete your personal data. We will action this request subject to any legal retention obligations we are required to comply with.
• Right to restrict processing — In certain circumstances, you may ask us to limit how we use your data while a dispute or query is being resolved.
• Right to data portability — You may request that we provide your data in a structured, machine-readable format where technically feasible.
• Right to object — You may object to our use of your data for certain purposes, including any direct marketing communications we may send.

To exercise any of these rights, please contact our support team using the details at the bottom of this page. We will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to ensure your data is not disclosed to the wrong person.

10. Minors

Rumi Slots is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps to prevent underage access. If we discover that a player is under 18, the account will be closed immediately and any personal data associated with it will be deleted as soon as practicable.

If you are a parent or guardian and believe that a minor in your household may have registered an account on Rumi Slots, please contact our support team without delay. We will investigate the matter and take the appropriate action promptly.

We encourage parents to use parental control software on shared devices to prevent access to gambling and gaming platforms by those who are underage.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our security practices, or updates to applicable requirements. When we make material changes, we will update the "Last Updated" date at the top of this page.

For significant changes, we will also notify registered players through their account inbox or by email. We encourage you to review this page periodically so you are always aware of how we handle your personal data. Your continued use of the platform after any update constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, our support team is here to help. You can reach us any time.

Email: [email protected]

For general questions about your account, games, or payment methods, you may also find answers in our FAQ section.